Studio Mister Robot-o Webcam

The company response says nothing about "It requires software that's virtually impossible to get at this time."

We sincerely apologize for the unsatisfactory experience you have had with our Mister Robot-o webcam, as well as the lack of response to your queries.

We take our customers’ satisfaction very seriously at ImogenStudio; we are fully committed to deliver both quality products and quality experiences to our customers. As a result of your negative experience, we’ve conducted a thorough internal review to prevent this type of experience from happening in the future.

There must have been some internet glitch in the communication, as we have no email or helpdesk ticket record of your queries. In fact, the first correspondence we received was the refund request in Amazon, which was promptly processed and provided in full.

However, we know that you will never get back the time and frustration caused by the incompatibility of our product with your system; for this we are deeply apologetic. We would like to make it up to you, in a small way. Please contact us at helpdesk@imogenstudio.com.

With Sincerest Apologies,

Jimmy
-ImogenStudio Product Support

Do not buy this product unless you want a useless webcam that doesn't live up to the claims. It requires software that's virtually impossible to get at this time. Perhaps it will be available in the future but I don't know as this company doesn't return emails from their customer service or helpdesk. Beware. Fortunately I bought it through amazon so I'll probably get a refund.